Frequently Asked Questions

Find answers to our most frequently asked questions about orders, shipping, returns, payments, and more. If you don't find what you're looking for, please visit our Contact Us page. We're happy to help.

Orders

When will my order ship?

Orders for DIAJ House-stocked merchandise are typically processed within 1–3 business days (Monday through Friday, excluding holidays). Partner-fulfilled products, including items fulfilled through Shopify Collective or other retail partners, may require approximately 2–7 business days for processing depending on the item and fulfillment partner. Once your order ships, you'll receive tracking information by email when available.

Can I cancel or change my order?

If you need to change or cancel your order, please contact us as soon as possible. While we'll make every reasonable effort to accommodate your request, cancellations and changes cannot be guaranteed once an order has entered processing, has been submitted to a fulfillment partner, or has shipped.

Why did my order arrive in multiple packages?

Some products are fulfilled directly by trusted retail partners through Shopify Collective or other supplier partnerships. If your order contains items from different fulfillment locations, your order may arrive in multiple packages on different days. You'll receive tracking information for each shipment as it becomes available.

How can I track my order?

Once your order ships, you'll receive tracking information by email. If your order ships in multiple packages, you may receive separate tracking information for each shipment.

Shipping

Where does DIAJ House ship?

DIAJ House currently accepts orders for delivery to addresses within the United States only. We do not currently offer shipping to customers outside the U.S. Some partner-fulfilled products may originate from fulfillment locations outside the United States before being delivered to a U.S. address.

How much does shipping cost?

FREE Standard Shipping on eligible DIAJ House-stocked orders of $75 or more
$4.95 on eligible DIAJ House-stocked orders between $50.00–$74.99
$6.95 on eligible DIAJ House-stocked orders under $50.00
Expedited shipping options are available at checkout when offered.

Partner-fulfilled products may have different shipping rates. Applicable shipping charges will be displayed at checkout.

How long does shipping take?

DIAJ House-stocked merchandise is typically processed within 1–3 business days. After shipment, standard U.S. delivery typically takes approximately 3–5 business days.

Partner-fulfilled products, including items fulfilled through Shopify Collective or other retail partners, may require approximately 2–7 business days for processing depending on the item and fulfillment partner. Delivery time after shipment varies by fulfillment partner and carrier. Orders containing items from different fulfillment locations may arrive in separate packages. Tracking information will be provided when available.

Returns & Exchanges

What is your return policy?

Eligible DIAJ House-stocked and partner-fulfilled products may be returned within 30 days of delivery, subject to the eligibility requirements and exclusions in our Return & Refund Policy.

Certain items are not eligible for return under our policy, including opened or used beauty and personal care products, earrings and other pierced jewelry, gift cards, final sale or clearance items, and personalized or custom-made products, except where our policy provides otherwise for damaged or defective merchandise. Please see our Return & Refund Policy for complete details.

If a partner-fulfilled item qualifies for a return, contact DIAJ House for instructions. Please do not return merchandise directly to a fulfillment partner unless DIAJ House specifically instructs you to do so.

Can I exchange an item?

We offer replacements for eligible damaged, defective, or incorrect items when available. We do not offer direct exchanges for different sizes, colors, styles, or changes in customer preference. If you need a different item, please return the eligible item (if it qualifies) and place a new order.

When will I receive my refund?

Once your return has been received, inspected, and approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to post the funds to your account.

How do I start a return?

Visit our Contact Us page to request a return. We'll provide instructions and let you know if your item qualifies under our return policy.

Products

Will sold-out items be restocked?

Some products may be restocked based on demand and supplier availability. Subscribe to our email list or follow us on social media to stay informed about restocks and new arrivals.

Do you offer pre-order?

At this time, DIAJ House does not offer pre-orders unless otherwise stated on a product page.

Will product colors look exactly the same in person?

We do our best to display product colors as accurately as possible. However, colors may vary slightly depending on your device's screen settings.

Are all products shipped by DIAJ House?

No. Some products are stocked and shipped directly by DIAJ House, while others are fulfilled by trusted retail partners through Shopify Collective or other supplier partnerships. Partner-fulfilled products may ship from U.S. or international fulfillment locations, but DIAJ House currently accepts customer orders for delivery to U.S. addresses only. Processing and delivery times may vary depending on the item, fulfillment partner, fulfillment location, and carrier.

Can I return opened beauty products?

For health and hygiene reasons, opened or used beauty and personal care products cannot be returned unless they arrive damaged, defective, or incorrect.

Payments & Security

What payment methods do you accept?

We accept major credit and debit cards and other payment methods available through Shopify Checkout. Available payment options will be displayed at checkout.

Is my payment information secure?

Yes. Every transaction is processed through Shopify's secure checkout using industry-standard encryption. DIAJ House does not store your payment information.